Refund & cancellation policy
How payments for StrangerYaar Premium work, and when you get your money back.
Last updated September 2026
What you are paying for
Premium is an optional, digital upgrade: ₹149 (Indian rupees) for 30 days of extras such as choosing to match with girls or boys, sending photos and custom names. Chatting on StrangerYaar is free without it. Payments are processed by Cashfree Payments (UPI, cards, net banking and wallets); we never see your card, UPI or bank details.
Delivery
Premium is delivered instantly: it switches on in your account as soon as the payment is confirmed, usually within seconds. UPI payments can occasionally take a few minutes to confirm; Premium then switches on by itself, and you don't need to pay again. Nothing is shipped.
Cancellation
There is nothing to cancel. Premium is a one-time payment and never renews automatically, so we will never charge you again unless you choose to buy another 30 days yourself. When your 30 days end, you go back to the free version and keep your profile and friends.
When you get a refund
- You were charged but Premium didn't switch on. If the payment is confirmed on our side and Premium is still off after a few minutes, we will either switch it on or refund you in full.
- You were charged twice for the same purchase. We refund the extra payment in full.
- Your payment failed but the money left your account. Your bank or Cashfree normally reverses this on its own within 5–7 working days. If it doesn't, write to us with the details and we'll chase it.
When we can't refund
- Because Premium starts immediately, we don't refund unused days, or refund because you changed your mind after Premium was switched on.
- If your account is suspended or banned for breaking the terms, the remaining Premium time is not refunded.
- If you delete your account, the remaining Premium time is not refunded.
How to ask for a refund
Email support@strangeryaar.in within 7 days of the payment, from the email address you saved your account with, and include:
- the date and amount of the payment,
- your Cashfree payment ID or order ID (in the payment confirmation from your bank or UPI app), and
- a short description of what went wrong.
We aim to reply within 2 working days. Approved refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it in your statement.
When a payment is refunded in full, the 30 days of Premium it paid for are removed from your account automatically. If you bought Premium more than once, only the refunded purchase's days are taken back.
Still stuck?
See our contact page. For complaints you can also write to our grievance officer at grievance@strangeryaar.in.